Emotional labor and its correlates in voice - to - voice service interaction the context of call centres/by Tuheena Mukherge

Bhal,Kanika T.Mukhergee, Tuheena2012-04-032024-10-292011http://10.17.50.146:4000/handle/123456789/4114Voice-to-voice service interactionEmotional labor and its correlates in voice - to - voice service interaction the context of call centres/by Tuheena MukhergeThesis